tk111 bat Privacy Policy

1 Definitions and Scope

In this policy, "we", "us" or "platform" refers to tk111 bat and all services associated with its operation. "User", "you" or "your" refers to any person who visits our website, opens an account, or uses our services.

"Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, or financial details.

This privacy policy applies to all digital services of tk111 bat — including the website, mobile application, and services provided through other digital channels. To get a complete understanding of our overall terms of service, you should read our Terms and Conditions, as these two documents complement each other.

2 What Information Is Collected

2.1 Information Collected During Registration

When you open an account at tk111 bat, we collect the following information:

• Full name
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — ৳)

2.2 Information for Identity Verification

At certain stages of account verification, we may request additional information:

• Photo of national ID card or passport
• Proof of current address (such as a utility bill)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or bank account)

2.3 Automatically Collected Information

While you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Pages you visit and time spent
• Login time and date
• Transaction history and gaming activity

2.4 Cookies and Tracking Technology

We use cookies and similar technologies to improve your experience, manage sessions, and ensure the platform functions correctly. You can control cookies from your browser settings, but disabling certain cookies may limit the platform's functionality.

3 Purpose of Using Information

tk111 bat uses collected information only for specific, recognised purposes:

3.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Managing gaming activity
• Providing bonuses and promotions
• Delivering VIP programme benefits

3.2 Security and Verification

• Confirming the identity of account holders
• Preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) guidelines
• Preventing access by minors (under 21 years of age)

3.3 Customer Support

Our 24/7 support team uses your information to resolve your issues and stay in touch with you. Information is also used to address responsible gaming concerns and provide assistance when needed. Detailed information is available in our Responsible Gaming guidelines.

3.4 Communication

• Sending important account updates
• Transaction confirmation messages
• Security-related alerts
• Promotional offers, subject to your consent

4 Data Storage and Security

tk111 bat applies industry-standard technical and administrative measures to protect your information.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Sensitive information stored in encrypted form
• Firewall and regular security audits
• Two-factor authentication (OTP) facility
• System that automatically detects suspicious activity

4.2 Retention Period

We retain your information only for as long as necessary to provide services and meet legal obligations. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

4.3 Response to a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible and take prompt steps to resolve the issue.

5 Sharing Information with Third Parties

tk111 bat never sells your personal information commercially or shares it with third parties beyond what is necessary.

5.1 Service Providers

Limited information is shared with certain trusted service providers to ensure our services run properly:

• Payment processors (bKash, Nagad, Rocket, and banking partners) — for processing transactions
• Identity verification services — for fraud prevention
• Game studios and software providers — for running gaming services
• Technology and IT support providers

Each third party is bound by a strict confidentiality agreement and may only use the information for the designated purpose.

5.2 Legal Requirements

If we receive a valid court order or lawful request from a law enforcement authority, we are obligated to provide relevant information in compliance with the law. In such situations, we will seek legal advice and provide only the minimum information required.

6 User Rights

Every user registered at tk111 bat has the following rights regarding their personal information:

6.1 Right to Access Information

You may request to view the information stored in your account at any time. We will provide a copy of your information within a reasonable timeframe.

6.2 Right to Correct Information

If any information stored about you is incorrect, you may request a correction. Some information can be updated directly in your account settings; for other cases, please contact us for assistance.

6.3 Right to Delete Information

In certain circumstances, you may request deletion of your information. However, information required to meet legal obligations may not be immediately deletable.

6.4 Right to Opt Out of Promotional Communication

You may stop receiving promotional emails or messages at any time. Go to your account settings to change notification preferences, or let our support team know.

7 Protection of Payment Information

tk111 bat pays special attention to protecting information related to financial transactions.

When making a deposit or withdrawal via bKash, Nagad, or Rocket, your mobile banking PIN or personal account details are not stored on our servers. For bank transfers, the required information is processed only through secure encrypted channels.

Records of all payment transactions are stored securely, and only authorised staff can access them for audit and dispute resolution purposes.

8 Protection of Minors

tk111 bat strictly prohibits access by anyone under the age of 21. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.

We verify age at the time of registration and may request additional proof in cases of doubt. For more information on responsible gaming, you can visit our FAQ section.

9 International Data Transfer

Our servers and technology infrastructure may be located in various countries. This means your information may be transferred and stored internationally. In such cases, we ensure that the standard of data protection remains the same regardless of location.

When transferring data to third-party countries, we use standard contractual clauses or similar protective measures.

10 Changes to the Policy

tk111 bat reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. We therefore recommend checking this page regularly.

11 Contact and Complaints

For any privacy-related questions, requests, or complaints, please contact our support team. We provide assistance in Bengali and English on all working days.